Effective Date: February 22, 2025

Last Updated: February 22, 2025

At Serene Kleen, we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, protect, and disclose your personal data when you visit our website, engage with our marketing communications, submit forms, and interact with our cleaning services.

Before or at the time of collecting personal information, we will identify the purposes for which your information is being collected. We will collect and use your personal information solely for those specified purposes, and for related purposes, unless we obtain your consent or are required by law to do otherwise. By using our services or website, you agree to this Privacy Policy.

1. Information We Collect

We collect personal information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and mailing address.
• Service Details: Information related to the cleaning services you request or schedule.
• Payment Information: We do not store your credit card details. All payment transactions are processed securely through third-party payment processors that utilize encryption technology to protect your financial information.

Additionally, we may collect information automatically through your use of our website, such as:

• Usage Data: IP address, browser type, operating system, pages visited, and time spent on our site.
• Cookies: Small data files stored on your device to enhance your browsing experience.

2. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To deliver and manage the cleaning services you request.
• Communication: To respond to inquiries, send service confirmations, and provide updates.
• Payment Processing: To process transactions securely.
• Marketing: To send promotional materials, newsletters, or special offers, with your consent.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Trusted partners who assist in delivering our services, such as payment processors and email service providers.
• Legal Compliance: Authorities, if required by law or to protect our rights.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction. These measures include encryption, secure servers, and access controls to ensure that your data is stored and transmitted securely. While no method of transmission over the internet or electronic storage is 100% secure, we strive to use commercially acceptable means to protect your personal information from any potential risk.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period for each category of data will be determined based on the nature of the data and any legal requirements we must adhere to. Once the data is no longer needed for these purposes, it will be securely deleted or anonymized.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal information.
• Correction: Update or correct inaccuracies in your data.
• Deletion: Request the deletion of your personal information, subject to certain exceptions.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at support@serenekleen.ca.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. You can control cookie settings through your browser; however, disabling cookies may affect certain functionalities of our site.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We recommend reviewing this policy regularly to stay informed about how we protect your information.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Serene Kleen
Email: support@serenekleen.ca
Phone: 587-410-7745

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.